The Seven Steps to Practical
Reconciliation®
No shame, no blame, no guilt. Just Australia’s industry leading First Nations-led cultural competence training.
Practical, real-world skills.
A proven approach.
The 7 Steps to Practical Reconciliation® Framework underpins all of our Indigenous cultural competence programs for a reason – it works!
Recognised as the best in the industry, our First Nations-led cultural competence training takes learners on a powerful journey toward practical Reconciliation and Allyship.
30,000+ Australians Empowered Through Indigenous Cultural Awareness Training
Our work has been acknowledged by leading industry
bodies and community organisations across Australia.
The 7 Steps to Practical Reconciliation®
Framework
With our seven steps, you will walk away with the skills to communicate effectively with Aboriginal and Torres Strait Islander peoples. This means having the self-confidence and motivation to better engage with Aboriginal and Torres Strait Islander peoples and enabling you to improve your service delivery.
Step 1: Reconciliation
Cultural awareness is important. We like to start by outlining its relevance to the workplace, and introducing Reconciliation Australia’s Reconciliation Action Plan (RAP) program.
Step 2: Diversity, Identity and Stereotypes
Next, we focus on Indigenous cultural diversity in Australia, along with the many nations and language groups. We explore the concepts of Indigeneity and Identity. We take a closer look at some themes of commonality and differences between these nations and, of course, break down stereotypes.
Step 3: Our Shared History
It’s crucial that we acknowledge the events in our shared history that impact on all Australians. More specifically, we examine the effect of the Stolen Generation, and the ongoing impact of intergenerational trauma on Australia’s First People.
Step 4: Communication, Cultural Baggage and Unconscious Bias
During this hands-on step, we take a closer look at the concept of ‘cultural baggage’ as a form of unconscious bias. We discuss strategies for maintaining awareness of this bias and working constructively with it. We also explore cultural differences in communication, including body language and the uniqueness of Aboriginal English.
Step 5: Family and Kinship, Sorry Business and Cultural Leave
We explore the complexity, ingenuity, and sense of belonging that family and kinship systems provide – and workshop some situations where this might be relevant today in the workplace.
Step 6: Closing the Gap and Privilege
It’s time to unpack the government’s Closing the Gap initiative: what it is and what it means for Australia. We also take a look at the concept of privilege and the role it plays in creating a gap.
Step 7: Becoming an Ally
We unearth some strategies you can implement straight away to promote Reconciliation in the workplace, and become an ally to Indigenous peoples.
Real stories
30,000+ Australians Empowered Through Indigenous Cultural Awareness Training
Our work has been acknowledged by leading industry
bodies and community organisations across Australia.

Ready to lead change?
Book a consultation with our team to explore what’s possible for your organisation.



















